Services | Vivify Group, Inc.

Help Desk .

No matter how well your technology is maintained, eventually things just go wrong. From slow computers and unresponsive applications to server crashes and network outages, Vivify Group’s Sacramento-based IT support professionals are standing by to identify and resolve your technology problems. Whether you contact our team via telephone, email, or support application on your computer, you’ll be notified immediately once an agent has received your support request and, with updates automatically sent to you as your request is updated, you’ll always know when to expect a resolution.

Significant cost savings over on-site IT personnelThe cost of hiring just one full-time IT professional can be enormous. With Vivify Group's Outsourced Help Desk, you'll have multiple IT professionals supporting your business for a fraction of the cost.
24 x 7 monitoring and supportYour business may be open 9-5, but your technology is likely running constantly. We'll monitor your network for critical outages outside of normal business hours to ensure your business and its customers are always connected.
Lightning-fast response timesWhen technology goes awry, problems can pile up fast and easily overwhelm your on-site IT personnel. We'll identify and resolve problems quickly no matter the quantity to keep downtime low and productivity high.

Technology Management .

Vivify Group manages the technology that powers your business and makes you stand out from the crowd. Whether your IT infrastructure is large or small, we’ll ensure that your technology is supporting your business – not the other way around – so that you can focus on what matters most to your customers. Should your IT needs grow or shrink, our flexible agreements ensure that your technology is always supported and you’re never paying for products or services that you don’t need.

Desktop / Laptop / Tablet Computers
Local / Virtual / Cloud Servers
Microsoft Windows / Apple MacOS / Linux OS
Microsoft Active Directory Domain Services / Federation Services / LDS /RMS
Microsoft Azure Active Directory and Cloud Computing
Wired / Wireless Networking
Remote Access / VPN
Printers / Scanners / Copiers / Fax
Google Android / Apple iOS / Microsoft Windows 10 Mobile / BlackBerry OS
IoT / Smart Devices
Office365 / G Suite / Hosted Exchange / On Prem-Exchange
Cloud File Storage

Security.

Cyber-crime was an estimated $1.5 trillion industry in 2018, and is only expected to grow. As your business’s network security professionals, Vivify Group protects your sensitive information by designing and implementing secure networks, monitoring network activity for unusual or suspicious traffic, utilizing enterprise-grade antivirus and anti-malware to protect your computers from the latest threats, and ensuring that your technology is up-to-date and protected from exploits. Technology is only as secure as the people who use it – we’ll train your workforce to identify common vectors of attack including phishing and spear phishing, browse the internet safely, and utilize your business’s Virtual Private Network (VPN) when off-premises to connect with confidence from anywhere in the world.

Common Threat Vectors.

Email AttachmentsWhether from a legitimate source or unknown party, email attachments can contain viruses or malware designed to infect systems, harvest information like passwords or financial data, or hold the contents of your PC for ransom.
Phishing / Spear Phising EmailPhishing emails are designed to trick you into thinking that an unsafe email is from a trusted source. Like phishing, spear phishing attempts to further deceive you by using information specific to you or your business, including your first and last name, department, or appearing to be from a legitimate business that you contact regularly.
Downloads and ExecutabesViruses and malware can be downloaded from anywhere on the internet and often imitate legitimate software to trick you into installing on your computer.
Unprotected NetworksFrom weak WiFi passwords to improperly-configured firewalls, unsecured networks grant easy access to hackers and cyber-criminals looking to harvest information or disrupt the operation of your business.

Cloud Services.

With the advent of Software-as-a-Service (SaaS) and Cloud Computing, no longer does your business need to spend hundreds of thousands of dollars on applications and servers to have access to the world’s most powerful technology. However, managing just a small number of users across multiple cloud services can be confusing and time-consuming. With Vivify Group managing your entire ecosystem of cloud services, we’ll provision and deprovision users, manage user permissions and security policies, and maintain your licenses and subscriptions, all while consolidating costs into one easy-to-understand monthly bill.

Technology Procurement.

Slow or outdated computers and software can severely limit the productivity of your workforce and growth potential of your business. As your Managed Services Provider, Vivify Group understands how technology is utilized within your business – whether you’re looking to replace one computer or your entire IT infrastructure, we’ll work with you to determine your exact needs and budget and find the best replacement possible. Should you experience problems with your new technology, we’ll diagnose the issue and work directly with manufacturers on your behalf to oversee repairs or replacement.